Managed IT Services
Comprehensive enterprise-level IT support with one monthly fee
Improve Technical Support and Reduce and Control IT Costs
Our one-fee enterprise-level IT support services deliver your organization's best-in-class technology response and resolution time.
Experience minimized downtime and improved productivity while enjoying the peace of mind of knowing that your environment is being monitored 24/7. Understanding that we act before a problem disrupts your business productivity.
Most importantly, you can confidently budget for your monthly IT support, significantly reducing uncontrollable variances.
- Gain from increased operational efficiencies.
- Decrease and manage IT support costs.
- Acquire access to enterprise-level IT support.
- Experience reduced downtime.
- Focus on developing your business, not managing IT.
- Obtain peace of mind with 24/7 network monitoring.
Use Technology to Drive Business Growth, Not Hinder It
Utilizing technology as a business propellant is a mixed blessing. When technology solutions are designed, deployed, and well supported, they are a business growth accelerant. However, when it’s the opposite, efficiency and productivity are reduced, and unplanned business interruptions degrade the realization of your business goals and vision.
Why accept the status quo of your existing technology environment or IT provider?
Our clients gain increased innovation and productivity because they never have to think about technology - it simply works! Supporting their daily operating needs in the background. With our assistance, this can become your new reality.
Managed services can cut
IT costs by as much as
While doubling operational efficiency.
How it Works
We deliver 24/7 monitoring, resolving, and escalating events that could cause business interruption or degradation of technology performance. We perform scheduled patching and updating devices, systems, and software applications to increase security and operability.
We also provide your staff with unlimited remote helpdesk technical support to maximize their systems' highest level of operation. We also manage your other infrastructure vendors. Funneling all technology service requests to us that other vendors maintain, and we will take care of it.
Lastly, we conduct regular strategic business technology reviews to maintain a technology roadmap that supports your future business growth.
24/7 Network Monitoring,
Patching and Updating
Unlimited Remote Helpdesk
Strategic Business Technology Reviews
Pain Points Solved
- Reduce Technology Support Costs
Reduce and control technology support costs by predictable budgeting with our One-fee Managed IT Services.
Eliminate Technical Challenges
Solve technical bottlenecks hampering productivity for once.
- Transfer the Burden of Vendor Management
We manage your infrastructure Vendors, freeing up your and your staff’s time.
- Focus on Business Technology Strategy, Not Support
With our guidance, you will become more technology-strategic now that we’ve taken a proactive approach to technology management.
I recommend bSmart. Their expertise and service were excellent. We were confident in the proposed solutions, followed through on the implementation, and committed to helping us achieve our goals.
– Juan Proano
To deliver our One-Fee Managed IT Services, we provision and prepare your environment for 24/7 monitoring, maintenance, and security patching of your devices, systems, applications, and services. Also, during provisioning, we upgrade your systems that do not meet our minimum operational standards for security, manufacturer support, and business continuity.
Once your environment is provisioned and we’ve added you to the management and service desk systems, we train your staff to request support. We also ensure our technical specialists are familiar with your business and IT environment, staff, and service level agreement for response time. Lastly, we select a mutual Go-Live date to start your new, comprehensive Managed IT Services engagement.
STEP ONE: PROVISIONING
Provisioning your environment to accept services and our systems to support your service delivery
This depends upon your organization's size, which could vary from several weeks to several months.
STEP TWO: STAFF TRAINING
We are training your staff on how to request support. We also ensure our staff are familiar with your business and IT environment, staff, and service level agreement for response time.
Typically, training all designated resources takes no more than a few weeks.
STEP THREE: GO-LIVE
Establish a go-live date that signals when your SLA governs our service delivery response time.
A Go-Live date can be established as soon as the day after all staff are trained.
STEP FOUR: REGULAR REVIEWS
Frequent strategic business technology reviews.
Technology reviews are scheduled to correspond to your business growth requirements and are usually held once per quarter.
Using Managed Services to Drive Efficient IT